1. Overview
Gioiapet.com, operated by PortalWeb GmbH, located at Flüelerstrasse 50, 6460 Altdorf UR, Switzerland, offers this website including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
2. Products Offered
Gioiapet.com specializes in selling Digital eBooks that can be downloaded in PDF format and Handmade Leashes for pets. The digital products are delivered instantly via email after purchase, while physical products may take up to 14 days for delivery. Our website allows users to browse, add products to the cart, and make purchases either as a guest or by creating an account. Post-purchase, customers are invited to leave reviews.
3. Payment and Refunds
We accept payments via Credit, Debit cards, and PayPal. All sales are considered final except for digital products, which can be refunded if the customer has not downloaded them. Cancellations are accepted within 24 hours of the order.
4. Shipping and Delivery
Physical products are delivered within up to 14 days, with shipping fees calculated at checkout. Customers are provided with order tracking. In case of lost packages, customers should first contact the delivery service. If unresolved, Gioiapet.com will assist, offering a refund or reshipment if the order cannot be found.
5. User Conduct
Users are prohibited from reselling our products and using the website for any illegal activities or technical harm to the website.
6. Liability Limitation
Our liability for any issues regarding the use of our website and products is limited to the amount paid by the customer. Gioiapet.com does not offer guarantees on delivered products but aims to resolve any issues in line with customer satisfaction.
7. Governing Law and Dispute Resolution
Any disputes will first be attempted to resolve with the customer directly. If unresolved, actions will proceed according to Swiss law.
8. Modification of Terms
Gioiapet.com reserves the right to modify these terms. The updated date will be noted on the Terms of Service page, with no direct notification to users.
9. Contact Information
For any questions or concerns, please contact us at info@gioiapet.com.
10. Severability and Governing Law
If any provision of these Terms is deemed invalid or unenforceable, it shall not affect the validity of the remaining terms. These Terms and any disputes related to these terms shall be governed by Swiss law.
Date: 19.03.2024